Privacy Policy

Nine Lives Club ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our subscription services.

By using our services, you agree to the collection and use of information in accordance with this policy.

The data controller responsible for your personal information is Nine Lives Club Ltd, a company registered in England and Wales (company number 16951043). Our registered office is:

Personal Information:

• Name and email address
• Billing and delivery address
• Payment information (processed securely via Stripe)
• Phone number (optional)

Cat Information:

• Your cat's name, age, and dietary preferences
• Any allergies or special requirements

Usage Information:

• Browser type and device information
• Pages visited and time spent on our site
• Cookies and similar tracking technologies

We use the information we collect to:

• Process and fulfil your subscription orders
• Send you order confirmations and delivery updates
• Manage your account and subscription preferences
• Respond to your enquiries and provide customer support
• Send promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations

We do not sell your personal information. We may share your data with:

• Payment processors: Stripe processes payments securely on our behalf
• Delivery partners: To fulfil and deliver your orders
• Service providers: Who help us operate our website and services
• Legal authorities: When required by law or to protect our rights

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Payment information is processed securely through Stripe and is never stored on our servers.

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, please contact us at meow@ninelivesclub.com.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection, at ico.org.uk. We are committed to registering with and paying the data protection fee to the ICO as required of UK data controllers.

We use cookies and similar technologies to improve your browsing experience, analyse site traffic, and personalise content. You can control cookie preferences through your browser settings.

We retain your personal information only for as long as we need it. The periods below set out how long we typically keep each type of data:

• Account and cat health data: kept for the life of your subscription and for a reasonable period after you cancel (up to 24 months), so we can reactivate your account if you return and answer any follow-up queries.
• Order and financial records: kept for 6 to 7 years after the relevant tax year, as required by UK tax and company law.
• Marketing preferences: kept until you withdraw consent or unsubscribe, after which we retain a minimal record of your preference so we can honour it.

When a retention period ends, we securely delete or anonymise the relevant data.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date.

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: meow@ninelivesclub.com